• We may collect information that you voluntarily provide when requesting automotive service, contacting us, requesting an estimate, or communicating with our business.

    This information may include:

    • Name

    • Phone number

    • Email address

    • Service address or vehicle location

    • Vehicle year, make, model, mileage, VIN, or other vehicle information

    • Description of vehicle problems or requested services

    • Appointment information

    • Communications with our business

    • Information necessary to prepare estimates, invoices, or service records

    Our website or website service providers may also automatically collect certain technical information, such as IP addresses, browser/device information, cookies, and information about how visitors interact with the website.

  • We may use information collected to:

    • Respond to questions or service requests

    • Schedule mobile automotive services

    • Prepare estimates

    • Communicate about appointments

    • Diagnose or repair vehicles

    • Maintain service and customer records

    • Process payments and invoices

    • Provide customer support

    • Improve our website and services

    • Prevent fraud or misuse

    • Comply with applicable legal requirements

  • When you provide your phone number or email address, we may use that information to communicate with you regarding your service request, appointment, estimate, invoice, vehicle status, or other customer-service matters.

    If we use promotional or marketing communications, we will handle those communications according to applicable requirements.

  • When customers make payments, payment information may be processed by third-party payment processors.

    Payment providers may maintain their own privacy policies and security practices governing information processed through their services.

  • Our website may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, measure performance, and improve the visitor experience.

    Third-party website or analytics services may also collect information according to their respective privacy policies.

  • We do not sell customer personal information as part of our ordinary automotive service business.

    We may disclose or provide information to third parties when reasonably necessary to operate our business, such as:

    • Website hosting providers

    • Payment processors

    • Scheduling or customer-management services

    • Automotive parts or service providers when necessary

    • Professional advisers

    • Government or legal authorities when required by applicable law

    We may also disclose information when reasonably necessary to protect our rights, customers, property, or business

  • We take reasonable steps intended to protect personal information under our control.

    Florida's Information Protection Act includes requirements concerning protection of personal information and notification following certain data breaches.

  • We may retain information for as long as reasonably necessary for the purposes for which it was collected, including maintaining service records, processing transactions, meeting legal or accounting requirements, resolving disputes, and operating our business.

  • Our website may contain links to third-party websites or services.

    On The Go Automotive Group does not control the privacy practices of independent third-party websites. We encourage customers to review the privacy policies of those services before providing personal information.

  • Our website and automotive services are not intended to collect personal information directly from children under 13.

    If we become aware that personal information from a child under 13 has been collected through our website without appropriate authorization, we will take appropriate steps regarding that information.

  • You may contact us if you have questions about personal information you have provided to On The Go Automotive Group or would like to request that information be corrected or deleted.

    Certain information may need to be retained when required or permitted for legitimate business, accounting, legal, warranty, repair-record, or other purposes.

  • We may update this Privacy Policy periodically to reflect changes to our website, business practices, technology, or applicable requirements.

    When this policy is updated, the revised Last Updated date will appear at the top of this page.